Privacy Policy

Privacy Policy Last Updated: September 2026 OrbitGSM respects the privacy of its users and is committed to protecting personal and account information used through the platform. 1. Information We Collect When you register or use OrbitGSM, we may collect information such as your name, username, email address, phone number, country, account preferences, IP address, order information, payment references, support messages and other information required to provide our services. 2. Account and Security Information Account credentials and security-related information are used to authenticate users and protect access to the platform. Users are responsible for keeping their passwords and authenticator access secure. 3. Order Information When you submit an order, OrbitGSM may process information required by the selected service, including IMEI numbers, device information, service selections and other service-specific fields. This information may be transmitted to the relevant service provider when necessary to process the order. 4. Payment Information OrbitGSM may collect transaction references, payment method information and payment proof submitted by users for wallet deposits. We do not ask users to submit bank passwords, PIN codes or other private online banking credentials. 5. Provider Integrations Certain orders may be processed through third-party GSM service providers. Only information reasonably required to process the selected service may be transmitted to the applicable provider. Third-party providers may operate under their own privacy and service policies. 6. How We Use Information Information may be used to: - Create and manage user accounts. - Process GSM service orders. - Manage wallet deposits and transactions. - Provide customer support. - Prevent fraud, abuse and unauthorized access. - Maintain security and service reliability. - Improve platform functionality. 7. Data Security OrbitGSM uses reasonable technical and administrative safeguards to protect account and service information. Sensitive provider credentials and protected provider log payloads are stored using application security controls. No internet-based system can guarantee absolute security, and users should protect their own account credentials and devices. 8. Data Retention Information may be retained for as long as reasonably necessary for service delivery, security, accounting, dispute handling and operational requirements. Provider API logs may be automatically removed according to OrbitGSM's configured retention policy. 9. Cookies and Sessions OrbitGSM may use cookies and server-side sessions to maintain login state, security preferences and normal website functionality. 10. User Responsibilities Users must provide accurate information and must not attempt to access another user's account or misuse the platform. 11. Changes to This Policy OrbitGSM may update this Privacy Policy when platform functionality, legal requirements or business practices change. 12. Contact For privacy-related questions, please use the Contact page or the support system available inside your OrbitGSM account.